Most people don’t realize how important their HVAC unit is until it stops working properly. There’s nothing worst than not having air conditioning in your home on hot summer days. While a well-insulated home will keep out the heat for as long as possible, discomfort is inevitable.
The same can be said about the winter months. Losing your only source of heat on a cold day could end terribly. It might even prove dangerous.
Regardless of your situation, your best bet is to hire an HVAC company to come to your home, assess the issue, and provide a solution to your problem. But how do you find the best HVAC companies in Michigan?
We can help. Keep reading for nine essential questions to ask an HVAC contractor before hiring them.
1. What Types of HVAC Services Do You Provide?
The HVAC company you hire needs to be well-versed in the industry. This means being able to handle a wide range of issues.
- AC repair
- AC replacement
- Heating repair
- Furnace replacement
- Duct cleaning
- And more
HVAC Company Should Do:
Ask the HVAC companies in Howell, MI what services they provide and whether or not they’ll be able to help you with your unique issue. If you don’t know what the problem with your HVAC unit is, they’ll likely schedule an appointment to come to your home and inspect the unit in person.
2. Are You Licensed, Certified, and Insured?
Before hiring HVAC companies in Brighton or Howell, MI, verify their credentials. This includes their business license and their HVAC certifications. HVAC certifications vary by state, but Michigan requires a mechanical contractor’s license.
Additionally, the HVAC company needs to carry the proper forms of insurance. Contractor’s liability insurance is a must.
This policy will compensate you for any accidental damages done to your home or property. They should also carry worker’s compensation insurance for their employees, which provides financial assistance if they are injured on the job.
3. Do You Have a Good Reputation in the Community?
When looking for HVAC in Howell MI or Brighton MI, pay attention to customer reviews and referrals. Ask the company about its standing in the community.
You can ask for a list of referrals or look on their website, social media, or Google business page to find customer reviews and testimonials. You can learn a lot about an HVAC company based on what other homeowners have to say about their services.
For example, were homeowners looking for furnace repair in Howell, MI met with experience, professionalism, and friendliness? Do you see any repeating complaints or concerning issues with the local heating and cooling companies in Howell, MI?
For reference, check out our customer reviews. We take great pride in our reputation and strive for 100% customer satisfaction.
4. What is Your Availability?
Next, it’s important to ask about the HVAC company’s availability. In the middle of summer or winter, being without your HVAC unit for a long time might not be an option. If they can’t fit you into their schedule for several days, you might need to find a different provider for heating or air conditioner repair in Howell, MI.
Alternatively, if you’re experiencing an HVAC emergency during off-hours, holidays, or weekends, find out if the company offers emergency services. What are their emergency rates or holiday fees?
5. Do You Offer Any Financing Packages?
Studies show that 54% of Americans live paycheck to paycheck. If you fall under this category, a brand new HVAC system might be difficult to fathom. Fortunately, working with the right HVAC company allows you to make reasonable payments on your bill, rather than paying for everything upfront.
Ask the company if they offer any financing options before hiring them for their services. If they do, find out what their interest rates are and how long you have to pay off your bill.
For more information, take a look at our financing options. We work with Wells Fargo to provide all of our customers with financial plans they can easily afford.
6. What Experience Do You Have in the HVAC Industry?
Whether you’re looking for air conditioner repair or furnace repair in Brighton, MI, you need to ask the HVAC company about their experience in the industry. How long has the company been in business? What training are their HVAC technicians required to undergo before going out to homes?
An experienced HVAC contractor can quickly diagnose HVAC issues and propose effective solutions. They will also be able to accurately and efficiently conduct repairs and replacements.
7. Do You Offer Warranties?
When working with service providers, nothing provides peace of mind like customer satisfaction guarantees. You need to know the HVAC company you hire stands behind their work. Find out what types of guarantees or warranties they provide for their customers.
For example, we are extremely proud of our One Hour Heating and Cooling guarantee. We’re always on time, or you don’t pay a dime. Just as importantly, we guarantee our parts and workmanship.
8. What Type of Screening Process Do You Use for Your Employees?
Employee screening and background checking are incredibly important, especially in an industry in which contractors will be entering your home. You need to know that you, your family, and your valuables are safe and secure.
As such, ask the HVAC company you hire what methods they use to ensure the quality of its employees. Are they clean, experienced, well-trained, and drug tested?
9. Will You Give Me a Free Estimate and Inspection?
Finally, if you need help with your HVAC in Brighton, MI, reach out to the local HVAC companies and ask if they’d be willing to give you a free estimate. This might even include an on-site inspection.
Evaluating your potential costs is important, because not all HVAC services charge the same fees. Once you have a few estimates, compare and contrast their pricing.
However, don’t forget about the other considerations listed above. Sometimes, it’s well worth the money to pay for a service provider who’s more experienced and delivers better results.
Looking for a Reliable HVAC Company?
Are you having problems with your HVAC unit? Whether you need help with your furnace or air conditioner, we’re here for you. Contact us today to schedule a service or inquire about our HVAC company.
We would love to work with you to ensure your home is the way it was intended to be – safe, secure, and comfortable. And if you have any questions, feel free to ask or browse through some of our other blog articles.