Join Our Growing Company!
Client Care Representative
Do you value professionalism and punctuality? Do you want to work with the best HVAC Technicians in the industry? Do you seek peace of mind and job security? Then you could be a candidate for One Hour Heating & Air Conditioning. At One Hour Heating & Air Conditioning, our technicians help to improve the comfort and safety of our customers every day. We are committed not only to our customers but also to our employees.
Why do our employees choose us?
* Bonus and Recognition Awards, * Continued Education and Advancement Opportunities, * Focus on Employee and Customer Satisfaction, * Legal Benefits Program, * Health & Dental Benefits, * 401K with Company Match.
Signing Bonus Available!
This position answers incoming client telephone calls, and assists with the supervision and dispatching of all scheduled service and maintenance calls.
– Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company. Good communication with the client is essential! Has a courteous and pleasant demeanor whether on a phone call or not
– Ensures that each telephone call is answered before the third ring and that the approved company greeting and script is used each time
– Notifies clients ahead of time without fail if the Technician is not going to arrive at their home within the scheduled time window
– Makes outbound calls to Club Membership clients to schedule service appointments as needed to make up for any shortfall in repair calls
Minimum Training, Experience and Knowledge Required:
– High school diploma or equivalent required
– Above-average verbal and telephone communication skills are essential
– Must have good computer software skills
– Prior customer service experience preferred
Interested in joining our team? Please fill out the form below and we will get back to you within 48 hours.
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