Mrs. Michael Guarantees

We even GUARANTEE our guarantees!

We are proud of the work we do.

So when we say we guarantee something, we stand behind it 100%, and we DO it:

On Time, or YOU don’t pay for the service!

We promise to arrive within the narrow time window that you choose.

If we’re late, then our service to you that day is FREE!

Straightforward, Upfront Pricing

Whatever the service, we give you the EXACT PRICE before we start the work. And our prices will never “magically change” in the middle of a job.

Repairs Are Guaranteed

We back ALL our repairs with a 100% guarantee: If a repair fails during the current season, we come back and repair it again, for FREE.

Property Protection Guarantee

Our technicians are the best in skill and workmanship. While they are in your home, your property will be protected from any damage.

Total Comfort Guarantee

We guarantee that the system we install in your home will heat or cool your home correctly and to specification for 5 YEARS if properly maintained.

If you have any problem with any of our work, we promise to make it right.

We also believe our customers write our best advertisements! Check out our reviews here.

The UWIN Code of Ethics

UWIN^® is a consumer service resource of Guarantees and a Code of Ethics that we agree with and adhere to, and this allows us to provide an extra level of protection and peace of mind to homeowners.

We conduct random drug testing of every employee on an ongoing basis.
We do complete background checks on all field employees as the law permits.
We offer a 100% satisfaction guarantee.
We maintain the highest degree of customer service.
We provide UWIN with all information requested regarding your transaction.
We allow UWIN to make a final decision regarding any customer resolution.
We must properly train all technicians and salespeople before sending them into your home.
We agree to provide our customers with the best quality service, materials, labor, expertise and craftsmanship.
We agree to always adhere to all laws, regulations, and ordinances that govern our service area.
We practice proper financial and accounting procedures in accordance with all local, state, and federal laws.

“We believe in saying what we’ll do, and doing what we say.”

-Mr. and Mrs. Michael

Heating and Air, with Care

Mrs. Michael HVAC Technicians

4.8

Based on 643 reviews

See all reviews Write a review

Ryan Smith

1685737459

Keith was nice, courteous and very professional. He answered every question I had thoroughly and explained it in detail. Definitely will recommend him in the future.

★★★★★

Our technician, Cody, was super personable and professional! He provided us with an informational diagnostic and while unfortunately it was not good news for us, he made sure all of our questions were answered and kept our comfort, safety, and convenience in mind when scheduling our future appointment. We are always happy with the service from your company, this time was no different! Thank you, Cody!

Dakota Allison

Joe Micakovic did an outstanding job for us.

Susan Berger

It was a quick and easy fix and the cost was minimal. The technician, Alex, was very friendly and knowledgeable. The company gives lots of alerts so you don’t miss your appointment. I like that.Update 5/31/2023A friend of mine put in a new thermostat and didn’t hook the A/C wires correctly. I called one hour heating and air and they got me in quickly, especially since it’s hot outside. Joe fixed the problem and then went around to make sure there were no other problems, he even hosed off my outside unit. Joe was professional, knowledgeable and polite. This is the second time I’ve called one hour heating and air and they will always be my go-to people because they are consistently good! Thank you Joe!!!

Liz Audette

Cody was great! He was here exactly when he said he would be. He was informative, kind, quick and efficient. He explained to me everything I would be charged for before he began, and got our AC back working quickly!

Molly Degraff

★★★☆☆

Do not service boilers

laurie

This is my second time using Benjamin Franklin and they were both great experiences. John was exceptionally helpful and professional. He went above and beyond to resolve the issue and double checked everything. He was pleasant and caring. My experience with Benjamin Franklin and John insured that I will be a return customer for all my home needs!

Kwang Mathias

Joe was exel. And professional

Steve Marzolf

Devon was the service technician and he was polite, knowledgeable, efficient and as a bonus was personable. Altogether a very positive experience.

Tom Meyer

Joe did an excellent job. He flushed the pipes so there wouldn’t be any back up. He also cleaned gunk out of the furnace trap. (I think that’s the correct terminology.)None of the other technicians have been as thorough.He is an asset to your company.

Jan Lowe

Fast, responsive, get the job done right

gz9gjg

Joe is wonderful! He called to let me know he would be able to come earlier than the scheduled timeframe and then arrived right when he said he would. He shared his knowledge and explained everything he was doing. He also made the extra effort to clean around both the inside and outside unit. Joe’s expertise is evident, and his friendly disposition is an added bonus!

Julie Digianantonio

Came out right away. Took care of the issue we were having. Very happy with who they sent to work on it.

Beverly Polasko

Excellent customer service. Polite friendly and fast service! Thank you.:)

Zubair Giga

He was absolutely great helpful and knowledgeable about everything we needed to know and more...will be using you guys in the future 😊

Patricia Coulson

Joe did absolutely amazing and so thankful that he was able to fix my furnace!!

Hannah Franks

Glad to have the maintenance done by Joe. He’s very knowledgeable and explained everything that he checked and all the observations he had, even explaining the uses of all the switches and settings. Really excellent. Thank you.

Ramil Latoza

We were experiencing an inordinate amount of dust in our home and it was a constant source of frustration and work. Joe came out and was so knowledgeable and turned on our central humidifier and made recommendations for duct cleaning and a new filter for our home. He was so very helpful and a true professional. We are looking forward to having a cleaner air quality and having maintenance with their company from now on! Please don't hesitate to contact them and ask for Joe! He's the best 👌

Marina Songer

John could not have been better - he called to let me know he could be there within 20 minutes and was. His mannerisms and technical ability to diagnose the problem with our furnace were excellent. I’d recommend John & his company to anyone else who needs furnace service work!

Bernard Lozar

Joe did a great job!!! I will be using this company when I need it again.

Edward Downeyk

Ice storm killed our furnace. One hour heating and air conditioning was on top of their game. Aidan and Nick did a great job with the install of a new high efficiency central hvac system. Very professional and they got the heat running before leaving. The entire system was up and running the next afternoon. 10/10 would recommend.

Brian Kirk

I like the repair person bio you receive before the service… thoughtful. Also am happy with the end result… I have heat. Results within a very reasonable time frame.

Rose McCabe

★★★★☆

Good worker

Sharika Childs

It was an emergency service and the community was suffering a natural disaster. They were fair, available and professional. Thanks to Rob, my mechanic. He was efficient and kind.

Think Tanya

Kind, professional, punctual and fast

Carl Hawks

He had my heat up and running in 30 minutes. Very courteous and professional. I would highly recommend

bsee89

The man is a legend. He not only fixed our furnace but gave me a taught me a bunch of stuff I wasn’t even aware of about my furnace. He was very friendly and talked with me and my wife. He even threw in filters on him because ours were bad. Cost of service was fair. He was able t make it two hours before the appointment which was great since it’s so cold. In just a couple hours we had heat again. Seriously though if you use one hour heating and cooling ask for Big Joe.

lance proctor

Wonderful service, very kind and above and beyond

Mikayla Gill

Smart repair man showed up and got the job done. Thanks Keith.

Dawn Woodward

Quick response, professional, thorough, and fairly priced.

Andrew Cullen

Great experience! will use again!

David Donaldson

Fast service. Joe was very friendly and explained everything well

Cindy Taggart

Joe was prompt professional and very kind! I would highly recommend this company. They followed through with a very quick appointment. He was very thorough I can’t recommend him & the company is enough:

Sue Williams

Called at 715pm and had a technician at my house by 8pm on a cold winter night where my furnace wasn’t working. Reasonable pricing and knowledgeable technician that explained everything in details

john bekou

Tech Philip came out a fixed my furnace in under 30 minutes only paid $114 also good pricing for maintenance also came out without 2 hours of giving call he was extremely friendly and knowledgeable and definitely knew what he was doing

Quis Hampton

Keith did a pretty good job, was able to understand owner's concern and issues with the existing Furnace, gave a honest opinion and set the right expectation.

Nrupen A

My furnace took a dump, stopped working, called them, I had someone at my door within 2 hours and fixed my furnace, at last heat, did an amazing job would recommend.

Shelley King

Humidpro went out and needed quick repair for home closing deadline. John was mistakenly told I didnt have heat and within minutes of my call to dispatch he called to tell me he was coming from an hour away in a blizzard. Once I told him the issue- he asked if he could come the next day. No problem! He was professional, on time, and competent. Identified and resolved the issue another company COULDNT the day prior! Apparently he has 30 yrs of experience and it shows! Thanks John!

Soni B

Woke up to no heat, was able to get someone to my house within 36 hours. Luckily it was a quick fix and heat was restored on this visit and it didn’t break the bank. Definitely will use in the futureOur technician Keith was great. Explained everything as he was doing it and what the issue was and how to fix it.

Justin Nelson

did a great job installing my garage heater

Tom Parsell

My technician was Rob Mosier. At first, he wasn't going to be able to make it until the next day. But he finished up the jobs he had before me super fast and was able to fix my furnace the same day!Rob was very informative and showed/explained to me exactly what the problem was. 10/10 service!

Alison N.

Keith was professional, kind, and knowledgeable of what needed to be done. He took me through the steps of how to maintain the my hearing system. The package that I bought several months ago has helped tremendously with the company, and therefore I will more than likely purchasing it again.

Lena Antoon

Big Job! Total HVAC replacement!I want and expect quality and everything this company does is quality. The entire staff is great! All the techs working in my home have been professional and friendly.

Stacie Ford

4.5 stars. Had no heat mid winter. Lady on the phone was great setting up the appointment. First tech was kind of a dud. His supervisor Scott came out after he left. Scott was outstanding. Got in the furnace and fixed the issue very quickly. Job well done.

John Fisher

They were super friendly and knowledgeable, I really appreciated everything they did. Took pictures of the furnance, educated me, took their time.But paid $250 for a thermostat, which is more than I should have. $330 total for the visit.

Santana Chinevere

Installed new thermostat and automatic humidifier. Very professional. Did a great job and thoroughly cleaned up after. Quickly gained my trust while here. I’ll use them again.

Todd Miller

Very personable and professional. Cody was patient and talked us thru all of our options.

Latoya Haygood

Keith was very helpful knowledgeable & kind. Came in, did his work, answered all our questions!!!! We had no heat, with two little boys and he was a life saver on one of our coldest days so far! Thank you Keith

Marie Yabs

Our tech Brandon was very honest and hard working. Although the issue was not resolved due to having a complex (old) furnace, he went out of his way to try and figure out. On multiple occasions I was ready to throw in the towel however Brandon made sure he covered all bases before concluding that any parts for this furnace may be discontinued. Brandon is what every consumer would want at their home. The honesty goes a long way, especially when dealing with expensive home repairs. We are at ease after the service and he made sure that the bill reflected truth and honesty. He is definitely an asset to the company and will recommend him to anyone. Thank you, Brandon

Jose Garcia

Professional and straight forward pricing. The membership offers many services as well as discounts. Highly recommend. The technicians are knowledgeable and friendly.